Sending gift cards internationally? Find out what works where.

Gift Card Tracking: Know Where Every Reward Stands, from Funding to Redemption

See delivery status, resend rewards at no cost, and keep a complete record of every dollar for finance, in one dashboard or through the API.

One Place to Monitor Delivery, Redemption, and Spend

Giftronaut keeps your whole rewards program in one record, from every deposit to every reward's delivery, so your operations and finance teams work from the same numbers.

Delivery monitoring

Every reward shows as sent or bounced. Resend bounced rewards as many times as you need, at no charge. A delivery report also lands in your inbox every Tuesday.

Redemption insight

On orders with the Refund Option enabled, filter by redemption status to see exactly who redeemed.

Finance-ready records

Every deposit, order, refund, and transfer is recorded in a read-only account history. Download invoices and receipts anytime, and export transaction data to close the books.

Security and Compliance

All Giftronaut data is encrypted in transit with TLS 1.2 or higher. Every login requires multi-factor authentication. Accounts are also protected by user-level permissions, IP-based controls, limits on VPN and proxy access, and monitoring for unusual activity.

A Clear Status for Every Order and Every Reward

Each order and each reward has a status you can act on.

Scheduled

set to send later. Change the send time, or cancel the order before it goes out.

Sent

the reward was delivered to the recipient.

Bounced

the email couldn't be delivered. Resend it, or correct the address and send again, at no extra charge.

Redeemed

the recipient redeemed their reward. Shown per recipient on orders with the Refund Option.

Catch and Fix Delivery Problems Fast

At scale, typos and strict spam filters happen. Giftronaut makes sure a missed reward doesn't go unnoticed:

  • Bounced rewards are flagged in the order. Resend them, or correct the email first, at no extra charge.
  • Every Tuesday, a Weekly Delivery Status Report summarizes the past 7 days of orders, with delivered and bounced counts.
  • If a company's security filter holds reward emails, ask their IT team to allowlist no-reply@giftronaut.com and the giftronaut.com domain.

And when a reward goes unredeemed, the Refund Option returns up to 50% of its value to you.

Manage Every Order Hands-On

Find any order and act on it: change a scheduled send time, cancel a scheduled order, or resend to specific recipients.

Your dashboard shows your balance, recent orders, saved orders, and a month-over-month summary of your sending. Invite teammates with the right roles and permissions.

Reports Your Finance Team Can Close the Books With

All activity in your account is recorded and ready to export, so finance and operations work from one record.

Order history

Every order with its recipients, amounts, and dates, ready to export for reconciliation.

Redemption Rate and Brand Spread

See how many rewards were redeemed with the Refund Option.

Account balance history

A read-only record of every deposit, order, refund, and transfer, with receipts you can download anytime and invoices in your dashboard.

W-9 records

Filter and download W-9 submissions individually or in bulk, and send reminders to recipients who haven't finished the form.

Reporting Data in Your Own Systems

Pull reward and balance data straight into your own tools with the Giftronaut API:

  • List orders filtered by status, card type, or date range, and get recipient-level results for each one.
  • Read your available and pending balance, plus a full ledger of top-ups, order spend, refunds, and transfers.
  • Subscribe to webhooks for completed deliveries, partial deliveries, bounces, canceled orders, and ACH approvals. Every event is signed with HMAC-SHA256 and retried up to 5 times, with a delivery history in your dashboard.
  • Give reporting tools read-only access with scoped credentials, such as orders.read.

Gift Card Tracking and Reporting FAQs

Can I track any gift card with Giftronaut?

Giftronaut tracks the rewards you send through your Giftronaut account. Every reward shows whether it was sent or bounced, and on Refund Option orders, you can see which recipients redeemed.

Do reward emails end up in spam?

Reward emails come from no-reply@giftronaut.com. If one bounces, it's flagged in the order history so you can resend. Corporate security filters sometimes hold reward emails, so if that happens, ask the recipient's IT team to allowlist no-reply@giftronaut.com and the giftronaut.com domain. Resending is free, but many resends in a short time can trigger spam filters, so fix the cause first.

What reports can I export?

Your order history, with recipients, amounts, and dates, your account balance history, with downloadable receipts and invoices, and W-9 submissions.

What happens to rewards that are undelivered or unredeemed?

Resend a bounced reward for free, or update the email and send again. Unredeemed rewards stay redeemable for 180 days by default. With the Refund Option, you get back 50%, 40%, or 30% of unredeemed value after a 30, 60, or 90 day window, credited to your balance automatically.

Can I see whether a recipient really redeemed their reward?

On Refund Option orders, you can also filter by redemption status to see exactly who redeemed.

Can I pull tracking data through the API?

Yes. List orders by status, card type, or date range, get recipient-level results, and read your balance and full transaction ledger. Webhooks notify your system about deliveries, bounces, cancellations, and ACH approvals as they happen.

See Every Reward and Every Dollar in One Place

Create a free account to start tracking your rewards today, or book a demo to see how reporting works for your program.