Check your own redemption record first, then send a reminder only when the reward still appears unredeemed and the deadline remains useful. For a Giftronaut Choice Card, also confirm that the recipient has the correct redemption email and understands they choose the country, currency, and brand at redemption.
Before sending another message, identify the exact reward, recipient, send date, and current redemption deadline. Your internal campaign record should show whether the reward is marked redeemed, pending, expired, refunded, or otherwise unresolved.
Do not treat silence as proof that the recipient has not redeemed the reward. They may have completed redemption without replying to your team, or they may have received the message but not opened it.
Use the redemption information available in your account and campaign records. If a record is incomplete or unclear, confirm the status before deciding whether to contact the recipient. The steps below are a suggested team review process.
A practical review can follow this order:
This process separates a genuine pending reward from an outdated contact list.
A Choice Card lets the recipient select the country and an available reward at redemption. Giftronaut states that recipients select their country at redemption and choose from rewards available there.
The recipient also selects the brand and currency at redemption. Giftronaut explains that currency conversion occurs automatically based on the recipient’s region.
That means a reminder should not tell the recipient to find a particular brand unless your team intentionally sent a different product. A safer message explains that they should open the original redemption link, select their country, and choose an available reward.
For example, an illustrative reminder could say:
Your Giftronaut Choice Card is still available in our records. Please open the original redemption email and select your country, currency, and preferred reward before the displayed deadline.
This wording avoids promising a specific local catalog. Gift cards are country-specific, and the same brand does not guarantee the same redemption destination across countries.
A standard Giftronaut reward has a default redemption window of 180 days. If the sender enabled the Refund Option, the selected window may instead be 30, 60, or 90 days.
The Refund Option returns up to 50% of an unredeemed reward’s value to the sender’s balance. Giftronaut states that the return is 50% for 30 days, 40% for 60 days, and 30% for 90 days.
Because the deadline changes with the selected option, never use the original send date alone to decide whether another reminder is appropriate. Check the deadline shown in the recipient’s reward email or your order record.
If the window has closed, a reminder may confuse the recipient or encourage them to use an unavailable link. If the reward remains valid, include the exact displayed deadline in the message when your records provide it.
Holiday campaigns often create a large volume of pending questions and duplicate messages. Giftronaut internal statistics show that recipient volume in December 2025 was 2.1 times November’s volume, then fell to about 41% of December’s volume in January.
This seasonal pattern supports a controlled review process rather than repeated reminders sent to everyone. Prioritize recipients whose deadlines are approaching, whose messages bounced, or whose teams have requested confirmation.
Redemption timing can also guide expectations. Giftronaut internal statistics found that 76.3% of rewards were redeemed within seven days and 95.6% within 30 days, based on 45,162 redeemed rewards.
Those figures describe Giftronaut internal redemption activity, not every recipient or the wider gift card market. Use them as planning context, not as proof that an individual recipient has redeemed or will redeem by a particular date.
A useful reminder should answer three questions quickly:
Giftronaut’s standard recipient flow begins with an email from Team Giftronaut at no-reply@giftronaut.com. The recipient clicks the redemption link, confirms the email address through a one-time verification step, and then reaches the redemption page.
Mention the sender name and the original reward context so the recipient can recognize the message. Avoid asking them to provide payment information or choose a country on your behalf.
Giftronaut supports translated reward emails in 15 languages. A recipient without an assigned language can also change the display language using the redemption-page dropdown.
For holiday operations, keep the reminder short and send it through an approved channel. If the first message bounced, correct the contact record before sending again rather than creating another duplicate reward.
Use this checklist before sending another reminder for a Giftronaut Choice Card:
Base a holiday reminder on a verified redemption record, a valid deadline, and a clear explanation of the Choice Card flow. Check those details before contacting the recipient, then log the follow-up so your team does not send duplicate reminders.
Do not assume silence means non-redemption. Check your available redemption record before contacting them.
Recipients select their country, currency, and available brand during redemption. Their choices depend on the local catalog shown then.
The default Giftronaut redemption window is 180 days. Some orders use shorter Refund Option windows.
The recipient’s deadline becomes 30 days. Giftronaut states that 50% may return to the sender’s balance.
Avoid naming a guaranteed brand for a Choice Card. The recipient chooses from rewards available in their selected country.
Giftronaut states that Team Giftronaut sends the reward email. The listed address is no-reply@giftronaut.com.