Correct the recipient email address through the original sender’s Giftronaut account, then resend the employee gift card. The employee cannot change the reward’s destination email address themselves, so correcting the address must happen before the sender resends the reward.
Start by confirming that the email address needs correction. Common examples include a typing mistake, an outdated employee address, or a reward sent to the wrong company mailbox.
The original sender should update the recipient email address in Giftronaut before sending the reward again. The recipient cannot change the destination address themselves. This distinction matters because the redemption email, verification message, and reward access begin with the address entered by the sender.
After correcting the address, resend the existing reward rather than creating a replacement reward. Giftronaut states that resending does not reduce the reward balance or create an extra charge. However, multiple resends in a short period can trigger spam filters, so verify the corrected address carefully before resending.
The employee should then look for a new message from Team Giftronaut at no-reply@giftronaut.com. If the message does not appear, the recipient should check spam, junk, quarantine, and corporate security folders.
A Giftronaut recipient receives a reward email from Team Giftronaut and clicks its redemption link. The recipient then confirms their email address through a one-time verification step before accessing the redemption page.
This means the corrected email address must belong to the person who should receive and redeem the reward. Sending the message to a shared mailbox, former employee address, or mistyped address can prevent the intended recipient from completing the expected verification flow.
A Choice Card does not require the sender to know the recipient’s location before sending. During redemption, the recipient selects their country and currency and chooses from the applicable local catalog. This makes the email address the key correction point when the recipient, rather than the reward’s geographic destination, is wrong.
The sender should therefore separate two decisions:
These are different issues. Correcting the email address does not change the recipient’s country selection, and selecting a country does not repair an incorrectly addressed reward.
Use this checklist before resending an employee gift card:
no-reply@giftronaut.com.no-reply@giftronaut.com and giftronaut.com.For an illustrative example, suppose an employee’s reward was sent to alex.jonson@example.com, but the correct address is alex.johnson@example.com. The sender should correct the destination to the verified address and resend the existing reward. The sender should not ask Alex to edit the email address after receiving the message, because the recipient cannot perform that change.
Corporate security filters commonly hold Giftronaut reward emails. The recipient should ask their IT team to allowlist both no-reply@giftronaut.com and the giftronaut.com domain.
The recipient should also search for the sender name, Team Giftronaut, and the address no-reply@giftronaut.com. Searching by sender can help distinguish a missing message from a message routed into a filtered folder.
If the one-time verification email expires, Giftronaut states that it remains valid for 10 minutes. After expiration, the recipient can request a new verification email. This is separate from correcting the original destination address, so the sender should confirm the email address first if the reward was initially sent incorrectly.
Avoid repeatedly resending while troubleshooting. Although a resend does not create an extra charge or reduce the reward balance, frequent resends may trigger spam filters and make delivery harder to diagnose.
A sender does not need the recipient’s location when sending a Choice Card. The recipient selects their country and currency during redemption.
Giftronaut’s catalog contains about 4,300 distinct gift card products in 51 currencies and reaches recipients in 225 countries, as of September 22, 2026. These figures describe the catalog and reach, not a guarantee that every country has the same local products.
Giftronaut maintains separate local catalogs for countries where it issues local products. A recipient in India, for example, is shown products issued in India and priced in INR rather than a converted US catalog.
Not every country has a locally issued gift card. In those cases, a global product may be available, including the Global Visa Reward Card or Swype Global Virtual Mastercard. The email correction process remains the same regardless of whether the recipient later chooses a local or global option.
Correct the recipient address through the original sender’s Giftronaut account before resending the employee gift card. The recipient cannot edit the destination address, while the sender can update it and resend without reducing the reward balance or creating an extra charge.
For a Choice Card, the sender does not need the recipient’s location in advance. After receiving the corrected email, the recipient verifies their address, selects their country and currency, and continues to the redemption page.
The employee cannot change the reward’s destination email address themselves.
Only the original sender can update the address and resend the reward.
Resending does not reduce the reward balance or create an extra charge.
Frequent resends may trigger spam filters.
Team Giftronaut sends the reward from no-reply@giftronaut.com.
Recipients should search for that sender when checking their inbox.
The one-time verification email is valid for 10 minutes.
Recipients can request a new verification email after expiration.
The sender does not need the recipient’s location when sending a Choice Card.
Recipients select their country and currency during redemption.
Ask the recipient’s IT team to allowlist no-reply@giftronaut.com.
They should also allowlist the giftronaut.com domain.