Sending gift cards internationally? Find out what works where.

Giftronaut FAQ: Pricing, Catalog, Delivery, and Support

Giftronaut is a self-serve platform and API for sending digital gift cards, prepaid cards, and cash payout options to recipients in 225 countries. Choose from 4,300+ gift card products in 51 currencies, pay face value with no platform fees, and reach a real person on live chat in under a minute on average.

About Giftronaut

What is Giftronaut?

Giftronaut is a global rewards platform for sending digital gift cards, prepaid cards, and cash options to employees, customers, and research participants. Recipients choose from thousands of brands with a Choice Card, taking the guesswork out of gifting. Send individually or in bulk, or automate through the API, Zapier, or MCP. Giftronaut reaches 225 countries, with 4,300+ gift card products in 51 currencies.

Why use a gift card platform instead of buying from each brand?

Buying directly from brands means managing multiple vendors, payments, and country-specific catalogs. Giftronaut brings everything into one account, with coverage in 225 countries, delivery tracking, and up to 50% back on eligible unredeemed rewards with the Refund Option.

Who is behind Giftronaut?

Giftronaut launched in 2023. It is powered by Wincube Inc, which has provided B2B online gifting since 2011, and has a global team of 60+ employees. In 2025, we've distributed more than $220M in rewards worldwide.

What do customers say about Giftronaut?

Recipients rate their redemption experience 4.87 out of 5 on average. Customers including Xscape Photonics, Gerald Printing, Metrolina Nephrology Associates, Floodgate Medical, EMS Consulting, and MSB Resources share their results in our case studies, and you can read reviews on G2.

Who Uses Giftronaut?

What types of organizations use Giftronaut?

Organizations of any size can use Giftronaut, with no subscriptions, contracts, or minimum order requirements. HR, marketing, research, sales, and non-profit teams use it for employee recognition, customer incentives, survey rewards, and more.

What are the most common use cases?

Common use cases include employee milestones and holidays, research and survey incentives, sales SPIFFs, referrals, demo signups, webinar attendance, and cash payouts through PayPal or Venmo. Corporate gifting is especially popular around the holidays.

Pricing, Funding, and Fees

How much does Giftronaut cost?

Giftronaut is free to use. You pay the face value of the rewards you send, with no subscription, platform, setup, per-seat, or per-card fees. Send a $50 gift card and you pay $50, and the same goes for prepaid Visa, Mastercard, and Amex cards.

Do I need to sign a contract?

No. There are no contracts or subscriptions. The minimum funding amount is $100, and after that you can send as many or as few rewards as you like.

When do fees apply?

Only in two cases:

  • Credit card funding: a 3% processing fee on the amount you add to your balance, not on each reward.
  • Cash options (PayPal, Venmo): a redemption fee of 4% (minimum $0.25) when you cover it, or 6% (minimum $1) when the recipient does. Recipients cover it by default.
How do I fund my Giftronaut account?

Giftronaut accounts are prepaid, so you add funds before placing an order. Fund by ACH or wire transfer at no cost, or by credit card (Visa, Mastercard, or American Express) with a 3% fee. Credit card deposits are usually processed almost instantly during US business hours. Wire transfers typically take 1-2 business days and ACH 2-5 business days.

Does Giftronaut handle currency conversion?

Yes. Your account is funded and kept in USD, and recipients redeem in their supported local currency. Conversion happens automatically at the prevailing exchange rate at the time of redemption.

Giftronaut's Reward Catalog

Can I control which brands recipients see?

Yes. Send one specific brand, curate a set of brands, or let recipients choose from the full catalog.

What's the difference between a standard reward and one with the Refund Option?

A standard Giftronaut reward stays redeemable for 180 days. With the Refund Option, you pick a shorter redemption window when you order and get part of any unredeemed value back: 50% for a 30-day window, 40% for 60 days, or 30% for 90 days. The deadline appears in the recipient's reward email, and the refund is added to your balance automatically when the window closes.

Can I send any amount I want?

Each product has minimum and maximum amounts set by the issuing brand, and some are available only in fixed denominations. About 86% accept whole-number amounts only, while 7% allow increments of $0.10 and 4% allow $0.01.

Can a gift card from one country be used in another?

No. Each gift card is issued for one country and one currency, even when the brand is the same. For example, an Amazon.co.uk gift card can't be redeemed on Amazon.com in the United States. If you don't know where a recipient lives, send a Choice Card and they'll select their country when they redeem.

What if a recipient's country has no local gift cards?

Giftronaut offers local gift cards in 71 countries. Recipients elsewhere can choose a global product instead, such as the Global Visa Reward Card, usable in 225 countries, or the Swype Global Virtual Mastercard, usable in 202.

Unredeemed Value, Margins, and Revenue

How does Giftronaut make money?

Giftronaut earns a margin from many of the brands in its catalog. That revenue pays for the platform, so you pay only for the rewards you send, not for subscriptions, platform fees, or per-seat licenses.

Do I get money back from rewards nobody redeems?

Yes, with the Refund Option. You get back 50%, 40%, or 30% of unredeemed value, depending on whether you choose a 30, 60, or 90 day redemption window when you order. The option can't be added after an order is sent.

Do you offer volume discounts or revenue sharing?

Yes. Volume discounts and revenue sharing are available for eligible high-volume programs. Talk to our team to see what fits your program.

Tracking and Reporting

Can I see whether rewards were delivered and redeemed?

Yes. For every order, you can see whether each reward was sent or bounced. Resend a bounced reward as many times as you need, or update the email address, at no extra charge. With the Refund Option on, you also get redemption tracking for each recipient, so you know exactly who redeemed and who didn't.

How do I track spending for accounting?

Export your transaction data at any time to reconcile spending. Invoices can be downloaded from the dashboard, and payment receipts are issued automatically when a payment goes through.

Can I see which brands my recipients choose?

Yes. Your portal includes Redemption Rate and Brand Spread reports for any selected period. Across all Giftronaut senders, Amazon.com is the most frequently selected brand, followed by Visa Reward Virtual Account, Walmart, Starbucks, and Target.

Sending, Delivery, and Redemption

How do I send rewards?

Set up a template with your logo, sender name, and message. Add recipients, then choose email delivery or download reward links to share yourself. To automate, use the Giftronaut API, Zapier, or MCP, or ask Roro AI (beta) to prepare an order for you in plain language.

How are rewards delivered?

Rewards arrive by email from no-reply@giftronaut.com or as a reward link you share through your own channel, such as a survey tool or your app.

What does redemption look like for recipients?

The recipient opens their reward email or link. They then pick their currency and brand. They don't need an account or an app.

Getting Started with Giftronaut

Do I need a business email to sign up?

Yes. Public email domains such as Gmail and Yahoo are not accepted.

How long does it take to get started?

You can create an account in minutes, with no demo or sales call required. Credit card funding is approved the same day during business hours, and once your balance is funded you can send your first rewards right away. Most teams are up and running in as little as one day.

How does business verification work?

Your deposit is held while we verify your business, and most reviews are finished within one business day. We may ask for more information during a compliance review, and an order under review can't be approved until it's provided.

How do I get an API key?

Sign up and generate a free sandbox API key to build and test your integration. When you're ready to send real rewards, switch to a production API key.

Why was my first order or deposit delayed?

A deposit is held until verification is complete, usually within one business day. Credit card deposits can also be held for compliance review even after the card has been authorized. Outside US business hours, a credit card deposit can take up to 1 business day, or 2 if extra verification is needed.

Can I send any brand in the catalog?

Yes. Every brand, including prepaid Visa and Mastercard cards, is available from the day you open your account, with no approval step. If a country you need is missing, contact support@giftronaut.com.

Security and Compliance

Is Giftronaut SOC 2 compliant?

Our SOC 2 Type II audit is underway with an independent audit firm, and we expect the report by the end of November 2026. Once it's issued, we can share it under NDA for your vendor review. Until then, we're happy to provide the documentation your IT and compliance teams need.

How is my data, and my recipients' data, protected?

All Giftronaut data is encrypted in transit with TLS 1.2 or higher.

How does Giftronaut protect my account and funds?

Every login requires multi-factor authentication. Accounts are also protected by user-level permissions, IP-based controls, limits on VPN and proxy access, and monitoring for unusual activity.

Is Giftronaut PCI compliant?

When you fund your account by card, the payment is processed through PCI DSS-compliant payment processors, and Giftronaut doesn't store cardholder data.

How is the API secured?

The API uses OAuth 2.0. Your server exchanges its credentials for a signed access token that expires after one hour and carries only the permissions it needs, such as read-only access for reporting. Production credentials must be approved before they can issue rewards, can be locked to an IP allowlist, and never rely on static, non-expiring keys. All requests run over HTTPS with TLS 1.2 or higher, webhooks are signed with HMAC-SHA256 so you can verify they came from Giftronaut, and idempotency keys prevent duplicate orders.

Team Accounts

Can several people manage one Giftronaut account?

Yes. Invite as many team members as you need, with no per-seat fees, and give each one the right permissions and visibility.

How do roles and permissions work?

Your organization's Super Admin manages permissions, including who can transfer funds between team members.

Can we share one budget across the team?

Yes. A Super Admin, or an admin with permission, can transfer funds between team members' accounts, so finance can hold a central balance and fund each team as needed. Giftronaut also includes budget controls to keep spending on plan.

Automation and Integrations

Do I need a developer to automate sending?

No. Connect Giftronaut to HubSpot, Salesforce, Mailchimp, SurveyMonkey, Google Sheets, Airtable, and thousands of other apps through Zapier, and send rewards automatically based on set triggers. Use the REST API when you want to build rewards into your own product.

Can I schedule rewards for a future date?

Yes. Send right away or schedule an order ahead of time, and cancel a scheduled order any time before it goes out.

Does Giftronaut work with AI agents or MCP?

Yes, directly. Connect an AI agent to Giftronaut through MCP to send and manage rewards in natural language. Inside the portal, Roro AI (beta) can prepare orders and pull reports when you ask in plain language.

Support

Is there help for API integrations?

Yes. You get API documentation, code examples, and a free sandbox, plus guidance from our team while you build. Most developers are up and running in hours.

Do I need to be a large customer to get real support?

No. Every sender and every recipient gets real human support, with no paid tiers. Live chat is staffed by people, not a bot, and answers in under a minute on average.

What if a recipient has a problem with their reward?

Recipients get their own in-house support team, which handles every inquiry within one business day, so issues don't land on your team. If a reward went to the wrong address, you can update the email and resend it. If a company's spam filter is holding reward emails, ask their IT team to allowlist no-reply@giftronaut.com and the giftronaut.com domain.

How do I contact Giftronaut?

Chat with us live from 9:30 AM to 8:30 PM ET, call +1 (302) 666-2250, or email support@giftronaut.com.