No. Account Balance entries are read-only and cannot be deleted. After a holiday Giftronaut Choice Card campaign, use that funding and spending history as the starting point for your review. Closing the campaign is a reason to explain its records, rather than remove them.
Start with the record you are trying to change
A campaign can be finished while its funding and spending history remains relevant to your review. Giftronaut's documented Account Balance rule is straightforward: entries are read-only and cannot be deleted.
The useful next question is what you need to understand about an entry. For example, an entry can be difficult to connect to the campaign, or two amounts can look similar. Those are reasons to investigate the relationship, rather than assume a record should disappear.
A separate campaign summary can explain your findings. This article recommends that practice; it does not describe an editable note field, export tool, or hidden cleanup function inside Account Balance.
Distinguish a funding request from a history entry
Giftronaut documents a Void Funding Request option in Account Balance for ACH and wire funding requests. Customers can use that request-specific option without contacting support.
That is different from deleting an old Account Balance entry. Keep the two questions separate when deciding what information you need: are you asking about a funding request, or trying to understand recorded funding and spending?
Use the request-specific guidance only for the documented request action. It should not become an instruction to erase campaign history or a promise about other transactions.
If your concern is simply that a historical entry is still visible, return to the entry's relationship with the campaign. An explanatory record outside the platform can address that concern without inventing a deletion workflow.
A recommended campaign review
The steps below are practical suggestions for your own review process. They are not native Giftronaut automation.
First, define the campaign. Write its name and the period your team is reviewing. Identify who can explain the relevant purchasing decisions.
Next, record what you can observe. In your own document, list the dates, amounts, and descriptions available for the entries you are investigating. Do not fill gaps with assumptions.
Then, connect the supporting material. Compare the observed activity with the campaign information your team already holds. If a connection is uncertain, mark it as uncertain instead of presenting it as confirmed.
Finally, explain the outcome. Write a short summary of which entries you matched, which questions remain, and who will follow up. Keep that summary separate from the read-only Account Balance history.
Handle two common review situations
Suppose two entries show the same amount. That similarity alone is not enough to conclude that one is a duplicate. List both observations separately in your own record and compare the supporting information before drawing a conclusion.
Alternatively, suppose you cannot connect an entry to the holiday campaign. Avoid assigning it to the campaign merely because its timing looks close. Ask the responsible colleague for context, or seek clarification about the entry using the details you observed.
In either situation, the goal is a defensible explanation. A short unresolved-items list is more useful than a confident summary built on guesses.
Keep the closing note useful
A simple external note can contain the campaign name, the observed entries, supporting references, and any unresolved questions. Add a review date and a responsible person so a colleague can understand what has actually been checked.
References
- Giftronaut Help Center: Account balance history.
- Giftronaut Help Center: ACH/Wire payments, including the documented funding-request action.
Conclusion
Use the read-only balance history as the starting point for your review. Explain campaign-related activity in a separate record, and distinguish a funding request question from an attempt to delete an old entry.
FAQ
Can I delete an old Account Balance entry?
No, Account Balance entries are read-only and cannot be deleted. They preserve funding and spending activity.
Does finishing a campaign change that rule?
The documented deletion rule does not depend on campaign completion. Use a separate campaign record for your closing explanation.
Can I void an ACH or wire funding request?
These funding requests have a documented Void Funding Request option. That action is separate from deleting Account Balance entries.
Does voiding a request delete older entries?
The documented action applies to ACH or wire funding requests. Account Balance entries remain read-only and cannot be deleted.
Where should I write a campaign explanation?
Use a separate record your team controls. This is a recommended practice, not an Account Balance feature.
What if I cannot explain an entry?
Ask for clarification using the details you can actually observe. Keep uncertain items separate from conclusions you have confirmed.
Will leads sales at Giftronaut, helping companies run reward programs across borders in markets where the playbook is still being written.